FAQ - NightEye
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1. Can my NightEye® device be associated with multiple accounts?
No, a device can only be associated with a single account. If you wish for others to have real time access to your device, you can share your user name and password with them.
2. My wireless network requires a user specific username and password to log in. Are NightEye® devices compatible with this type of network?
No, NightEye® devices are not compatible with networks that require users to log in. These types of networks are typically found in medium to large sized businesses. If you have questions about the type of network that you have, please contact info@libertynighteye.com.
3. Are NightEye® Devices compatible with wireless networks that require you to log in from a web browser (typically public wireless access points)?
No, NightEye® devices are only compatible with most residential wireless networks. If your network uses a Network SSID and a Passcode, NightEye® devices will work with that network. These devices will also work with WPS enable wireless networks.
4. I’m moving and want to take my NightEye® device with me. What do I need to do?
If you will be using the same router with the same Wi-Fi user name and password, your device should come on-line with no actions needed on your part. If you have a new Wi-Fi network and / or password at the new home, simply go to the location of the device, open the app, scroll to the bottom of the device screen, and “Re-Blink” the device using the new network name and password.
5. Can my NightEye® device be configured to notify my plumber or service technician if there is a problem with my system?
Yes, simply add the desired cell phone number or email to the “Contacts” area of the device screen. These contacts are independently maintained for each individual device. Adding contacts to one device on your account does not add them to all of your devices. Ensure that each of your devices is named such that it can be easily identified. Example “Smith, 126 Main, Sump Alarm”.
6. I have a new cell phone number or email address. What do I need to do?
Open the NightEye® app, log in to your account, and update the appropriate information profile tab of the main menu. You can access the main menu by click on the 3 bars on the top left of any screen in the app. You will also need to update the contacts in each of the devices registered to your account.
7. I’ve successfully added a device to my account and want to add other contacts to receive text or email notifications, how do I add them?
You can add up to (3) additional contacts to receive critical notifications. Click on the + in the contacts area towards the bottom of the device screen and add their contact info. This information can be changed at any time.
8. I have a new cell phone or tablet. How do I reconnect to my device?
Download the NightEye® app to your new device and log in to your account.
9. I changed my Wi-Fi network name or password and lost connection to my NightEye® device. How do I restore the connection?
When the network name or credentials are changed, that information must be updated in your NightEye® device. Simply go to the location of the device, open the app, scroll to the bottom of the device screen, and “Re-Blink” the device using the new network name and password.
10. I repeatedly receive notifications that my device has lost connection to the Wi-Fi. What is happening?
NightEye® enabled devices continuously communicate their status to the cloud. Wi-Fi lost notifications indicate this communication has been significantly interrupted.
- Ensure your wireless network is not down.
- Ensure that there is not an issue with your internet provider.
- Ensure that there is adequate Wi-Fi signal strength at the location of your NightEye® device. As a rule of thumb, if your phone or tablet has good connection at the location, the strength should be adequate for your NightEye® device.
- Remove other Wi-Fi connected devices from your network. If it improves, this indicates that your Wi-Fi network speed/capacity is not adequate to support the number of devices you are using. Upgrade your network for a more reliable connection.
11. I received a sync error during the blink-up process, what does this mean?
The blink-up process requires 2-way communication between your NightEye® device and your smart phone or tablet via your wireless network. Ensure that your phone is connected to the Wi-Fi network that you want to connect to and try again.
If the device is associated with another account, you will receive a sync error. To access the device, log into the account that it is associated with (and remove it, if you would like to associate the device with a different account). If you do not know which account the device is associated with, call Liberty Pumps at 1-800-543-2550 or email info@libertynighteye.com with the device ID from your alarm unit to have it reset.
12. Are NightEye enabled products compatible with 5GHz wireless networks?
No, NightEye enabled devices are not compatible with 5GHz networks. If your home is currently using a 5GHz network, it is possible that your router also has the ability to operate at 2.4GHz. We advise checking with your router manufacturer or internet provider for more information.
13. I’m moving and want to leave my NightEye® device for the new homeowner. What do I need to do?
A few simple steps are needed:
- Remove the device from your account by going to the bottom of the device screen on the app and clicking “Remove Device”.
- Clear the Wi-Fi credentials in the NightEye® device by repeatedly pressing the “Silence” button. The LED Alarm Ring will flash once and the WiFi set-up light will begin flashing orange to indicate that the Wi-Fi credentials have been cleared and the device is ready for the new user.